Last updated: October 13, 2026

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This Privacy Policy explains how LowLou (“LowLou,” “we,” “us,” or “our”) collects, uses, stores, and shares personal information when you visit our website at www.lowlou.com, purchase our products, contact us, or otherwise interact with our business.

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Please read this policy to understand our privacy practices and the choices available to you regarding your personal information.

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1. Contact Information

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If you have questions about this Privacy Policy, would like to access or update your personal information, wish to request its deletion, or have a complaint about our privacy practices, please contact us at:

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LowLou
Email: info@lowlou.com
Website: https://www.lowlou.com/

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2. What Personal Information We Collect

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The personal information we collect depends on how you interact with our website and business.

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Information You Provide Directly

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When you place an order, contact us, submit a customization request, or sign up for communications, we may collect the following information:

• Contact information: Your name, email address, telephone number, billing address, and shipping address.

• Order information: Products purchased, order history, transaction details, and information needed to fulfill your order.

• Payment information: Information necessary to process your payment, such as transaction details and payment method. Payments are processed through the payment providers available at checkout. We generally do not store complete payment card numbers ourselves.

• Customization information: Names, words, logos, artwork, and other details you provide when requesting custom embroidery or other personalization.

• Communications: Information you include in emails, website contact forms, customer service requests, reviews, or other communications with us.

• Marketing preferences: Your email subscription status and preferences regarding marketing communications.

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You may choose not to provide certain information, but some information is necessary for us to process an order, deliver a product, or respond to your request.

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Information Collected Automatically

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When you visit our website, certain information about your device and browsing activity may be collected automatically through cookies and similar technologies.

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This information may include:

• Your internet protocol (IP) address and approximate location derived from it.

• Your browser type, device type, operating system, and time zone.

• Pages and products you view, referring websites, and search terms.

• Your interactions with our website, including shopping cart and checkout activity.

• Technical information about website performance, visits, and usage.

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The information collected depends on our website configuration and the features, applications, and third-party integrations enabled on the site.

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Information from Third Parties

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We may receive information from service providers that help us process payments, fulfill orders, maintain website security, or operate our business.

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If you purchase LowLou products through a third-party marketplace, such as Etsy or Faire, that platform may collect personal information directly from you under its own privacy policy.

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3. How We Collect Personal Information

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We collect personal information in several ways:

• Directly from you: When you place an order, contact us, provide customization details, submit a review, or subscribe to marketing communications.

• Automatically through our website: When you browse LowLou.com, certain information may be collected through Wix's website technologies, cookies, logs, and other enabled tools.

• Through service providers: When payment processors, shipping providers, analytics services, or other business tools process information in connection with your interactions with us.

• Through third-party platforms: When you interact with LowLou through an independent marketplace or other external service.

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4. Why We Collect and Use Personal Information

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We use personal information for the following purposes:

• Order processing and fulfillment: To accept orders, process payments, arrange shipping, and provide order confirmations and receipts.

• Custom product production: To prepare and fulfill personalized products according to the specifications you provide.

• Customer service: To answer questions, resolve problems, and communicate about purchases.

• Website operation: To maintain functionality, troubleshoot issues, improve the browsing and shopping experience, and understand website usage.

• Security and fraud prevention: To identify suspicious activity, protect transactions, and safeguard our website and customers.

• Marketing: To send newsletters, product launches, promotions, and other updates when you have subscribed or when otherwise permitted by law.

• Business administration: To maintain records, manage accounting and tax obligations, comply with legal requirements, and protect our business interests.

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We use personal information for purposes consistent with this policy and applicable law.

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5. How Personal Information Is Stored and Protected

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Our website is built and hosted on the Wix.com platform. Wix provides the website infrastructure and related applications that allow us to operate our online store and manage customer interactions.

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Personal information may be stored and processed through Wix's data storage, databases, applications, and related systems, as well as by third-party service providers used in connection with our business.

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Payment information is handled through the payment processing services used at checkout. We generally do not store complete payment card numbers ourselves.

We rely on security measures provided by Wix and our relevant service providers and take reasonable steps to protect personal information against unauthorized access, use, disclosure, or destruction.

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No website, electronic transmission, or storage system can be guaranteed to be completely secure.

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For more information about Wix's own privacy practices, please review the Wix Privacy Policy.

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6. How We Share and Disclose Personal Information

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We may share personal information with third parties when reasonably necessary to operate our business and provide our products and services.

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These parties may include:

• Wix: To host and operate our website, store information, and support website functionality.

• Payment processors: To process transactions and help prevent fraudulent payments.

• Shipping and fulfillment providers: To deliver orders using the shipping information you provide.

• Analytics providers: To understand website traffic and improve our online store, where analytics tools are enabled.

• Marketing and communications providers: To manage email communications and measure marketing performance, where these tools are enabled.

• Business and professional service providers: To support customer service, accounting, recordkeeping, and business operations.

• Legal and regulatory authorities: When disclosure is required by law or legal process, or is reasonably necessary to protect our rights, customers, or business.

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We share information for the relevant business purpose, subject to applicable law and any applicable arrangements with service providers.

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We may also disclose information in connection with a proposed or completed sale, transfer, or reorganization of our business, where permitted by law.

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Third-party service providers may process information according to their own privacy policies and practices. We do not control the independent privacy practices of third-party websites or services.

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Sale and Sharing for Advertising

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LowLou does not sell personal information in exchange for money.

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However, some privacy laws define the sale or sharing of personal information broadly. Depending on the analytics or advertising technologies enabled on our website, certain information may be disclosed to third parties in ways that are considered a sale or sharing for targeted advertising under applicable law.

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Where required, we will provide the applicable notice and mechanisms for exercising opt-out rights.

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7. How We Communicate With You

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We may use your contact information to communicate with you for the following reasons:

• To confirm, process, and fulfill your orders.

• To respond to questions or customer service requests.

• To notify you of issues affecting an order or transaction.

• To send administrative notices related to our website or business.

• To send marketing communications if you subscribe or otherwise authorize them where required.

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We generally communicate by email and may use other contact information you provide when necessary to address an order or inquiry.

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You may unsubscribe from marketing emails at any time using the unsubscribe link included in the message. Unsubscribing from marketing does not prevent us from sending necessary transactional or customer service communications.

We will not use your contact information for purposes that are inconsistent with this policy and applicable law.

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8. Cookies and Other Tracking Technologies

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Cookies are small data files stored on your device when you visit a website. Wix uses certain cookies and similar technologies to support website functionality, security, performance, and visitor experience.

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Depending on the features and integrations enabled on our website, cookies and similar technologies may also be used for:

• Essential functionality: Supporting site operation, security, shopping cart features, and checkout.

• Preferences: Remembering settings or preferences.

• Analytics: Measuring website visits, traffic sources, and visitor interactions.

• Marketing and advertising: Where enabled, measuring campaigns or supporting advertising activities.

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The specific cookies and tracking technologies on our website depend on our Wix configuration, store features, and any third-party applications or integrations we use.

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Managing Cookies

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You can manage cookies through your browser settings, including blocking or deleting cookies. Some website features may not function properly when certain cookies are disabled.

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Where a cookie banner or privacy preference tool is available on our website, you may use it to manage your preferences for non-essential cookies. Where required by law, we will provide appropriate consent and opt-out mechanisms.

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Please note that blocking cookies in your browser may not prevent all forms of information sharing with third parties.

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For more information about cookies used on Wix websites, please review Wix's guidance on cookies.

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9. Data Retention

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We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing orders, providing customer support, maintaining business and tax records, resolving disputes, and complying with legal obligations.

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The appropriate retention period depends on the type of information, why it was collected, and any applicable legal requirements.

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When personal information is no longer reasonably necessary for these purposes, we will take appropriate steps to delete it or otherwise handle it in accordance with applicable law.

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10. Your Privacy Rights and Choices

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Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information, including the right to:

• Request access to personal information we hold about you.

• Request correction of inaccurate personal information.

• Request deletion of personal information, subject to applicable legal exceptions.

• Request a copy of certain personal information in a portable format.

• Withdraw consent where processing is based on consent.

• Opt out of certain uses of personal information for targeted advertising or certain forms of sale or sharing, where applicable.

• Appeal a decision regarding a privacy request, where applicable law provides that right.

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To exercise a privacy right, request access to your information, or ask us to correct or delete it, please contact info@lowlou.com. Please describe your request so we can understand and respond to it.

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We may need to verify your identity before fulfilling certain requests. Some information may need to be retained to meet legal, accounting, tax, or other applicable obligations.

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Withdrawing Consent

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Where we rely on your consent to process personal information, you may withdraw that consent by contacting us at info@lowlou.com. You may also unsubscribe from marketing emails using the link provided in each message.

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Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal or processing that is permitted on another lawful basis.

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We will respond to privacy requests within the timeframes required by applicable law.

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We will not unlawfully discriminate against you for exercising privacy rights available to you under applicable law.

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11. International Visitors

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LowLou is based in New York, United States. If you access our website from outside the United States, your personal information may be processed in the United States or other locations where Wix and our service providers operate.

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Data protection laws in those locations may differ from the laws where you live. Where applicable law requires specific safeguards or disclosures concerning international transfers, we will comply with those requirements.

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12. Children's Privacy

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Our website is intended for a general audience and is not directed toward children under 13. We do not knowingly collect personal information directly from children under 13 through our website.

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If you believe a child has provided personal information to us, please contact info@lowlou.com. We will review the request and take appropriate steps in accordance with applicable law.

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13. Third-Party Links and Platforms

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Our website may contain links to third-party websites, including marketplaces, social media platforms, and other external services.

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These services operate independently of LowLou and may have their own privacy policies, cookies, and data collection practices.

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If you visit or make a purchase through a third-party platform, we encourage you to review that platform's privacy policy before providing personal information.

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This Privacy Policy applies to information collected through LowLou's website and our direct interactions with you, rather than to the independent privacy practices of third-party websites.

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14. Changes to This Privacy Policy

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We may update this Privacy Policy from time to time to reflect changes to our business practices, website technologies, service providers, or applicable legal requirements.

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When we make changes, we will post the revised policy on this page and update the “Last updated” date. Where required by law, we will provide additional notice or obtain consent for material changes.

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We encourage you to review this page periodically to stay informed about our privacy practices.

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15. Contact Us

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If you have questions about this Privacy Policy, would like to make a privacy request, or wish to raise a concern about how your personal information is handled, please contact:

LowLou
Email: info@lowlou.com
Website: https://www.lowlou.com/