Terms of Service
Effective Date: 10/13/26
1. Overview
This website is operated by Claire Moore, doing business as LowLou (“LowLou,” “we,” “us,” or “our”). Through our website, we offer information about our products, an online store, and related services.
By visiting our website or placing an order, you agree to these Terms of Service (“Terms”) and the policies referenced in them. These Terms apply to all visitors and customers using our website.
Please read these Terms carefully before using our website or placing an order. If you do not agree to these Terms, please do not use our website.
We may update these Terms from time to time by posting a revised version on this page. Changes will apply to future use of the website and future orders, subject to applicable law. Your continued use of the website after updated Terms are posted constitutes acceptance of those changes where permitted by law.
2. Use of Our Website
You must be legally able to enter into a binding agreement to place an order. You agree to use our website only for lawful purposes and in accordance with these Terms.
You may not use our website to violate any applicable law, infringe another person's intellectual property rights, transmit malicious code, interfere with the website's operation, or attempt to gain unauthorized access to our systems.
We reserve the right to restrict access to our website or refuse service where permitted by law if we reasonably believe someone has violated these Terms or misused our website.
3. Products and Product Information
LowLou makes handmade sauna hats and accessories using wool and other materials described in our product listings.
We make reasonable efforts to represent our products accurately through photographs, descriptions, and other information on our website. However, colors may appear differently depending on your screen, and handmade products may have minor variations in color, texture, stitching, shape, or finish. Natural variations in wool and felt are part of the character of these materials.
Product photographs are intended to provide a representative view of each product and may not reflect every individual variation.
We reserve the right to update product descriptions, prices, designs, and availability. We will address material errors affecting a placed order in accordance with applicable law.
4. Pricing, Payments, and Orders
All prices are listed in the currency indicated on our website. Applicable taxes, shipping charges, and other disclosed fees will be presented during checkout.
Prices and promotions may change without notice before an order is placed. Changes will not retroactively alter an order already accepted, except where correction or other action is permitted or required by law.
Submitting an order constitutes an offer to purchase the selected products. We reserve the right to decline or cancel an order for legitimate reasons, including product unavailability, suspected fraud, payment issues, or material pricing or listing errors. If we cancel an order after payment has been collected, we will arrange an appropriate refund.
You are responsible for providing accurate contact, billing, shipping, and payment information and for reviewing your order details before submitting payment.
5. Custom and Embroidered Products
Some LowLou products may be available with custom embroidery or other personalization.
You are responsible for ensuring that any wording, spelling, names, logos, artwork, and other customization details submitted with an order are accurate. Please carefully review any design proof we provide and communicate requested corrections before approving production.
By submitting a logo, design, or other material for customization, you confirm that you own it or have permission to authorize its use. You grant LowLou permission to use that material solely as necessary to produce, fulfill, and service your order.
We reserve the right to decline customization requests that we reasonably believe infringe intellectual property rights, violate applicable law, or are otherwise inappropriate for production.
Once custom production has begun, an order may no longer be eligible for cancellation or changes. Return and refund eligibility for personalized products is governed by our Return & Exchange Policy and applicable law. Nothing in this section excludes remedies required by law for an incorrect, defective, or otherwise nonconforming product.
6. Shipping and Delivery
Available shipping methods, charges, and estimated shipping or delivery times will be communicated during checkout or in the relevant product information.
Delivery estimates are not guarantees unless expressly stated as such. Delays may occur due to carrier issues, weather, high order volume, or other circumstances beyond our reasonable control.
If we cannot ship your order within the applicable promised timeframe, we will notify you and provide the options, cancellation rights, and refunds required by applicable law.
Customers are responsible for providing a complete and accurate shipping address. Please contact us promptly if you notice an error in your shipping information. Changes cannot be guaranteed once an order has been processed or shipped.
7. Returns, Exchanges, and Refunds
Our Return & Exchange Policy explains the conditions and process for requesting a return, exchange, or refund. Please review that policy before placing an order.
The Return & Exchange Policy forms part of these Terms. Any exclusions or special conditions for personalized products will be described in that policy or the relevant product listing.
Nothing in these Terms limits any return, refund, warranty, or other consumer rights that cannot lawfully be waived.
For purchases made through a third-party marketplace, the marketplace's applicable order and dispute-resolution policies may also apply.
8. Product Care and Sauna Use
Please follow the product care instructions published on our website or provided with your purchase.
LowLou sauna hats are accessories designed to help insulate the head during sauna use. They do not make sauna use risk-free, prevent overheating, or replace appropriate sauna safety practices. Individual experiences may vary, and users should follow the guidance of their sauna facility and leave the sauna if they feel unwell.
Our products are not represented as medical devices or certified protective equipment unless explicitly stated otherwise.
9. Intellectual Property
Unless otherwise indicated, the content on our website, including our name, branding, photographs, product designs, text, graphics, and other materials, belongs to LowLou or is used with permission.
You may view and use this content for personal, noncommercial purposes. You may not reproduce, distribute, modify, commercially exploit, or use our content or branding without our prior written permission, except where permitted by law.
Nothing in these Terms transfers ownership of LowLou's intellectual property to you.
10. Third-Party Websites and Services
Our website may contain links to third-party websites, payment services, or other tools. These services may be governed by their own terms and privacy policies.
We do not control independent third-party websites and are not responsible for their content, policies, or operations. The inclusion of a link does not constitute an endorsement of that website or service.
Please review the relevant third party's terms and policies before using its services.
11. Reviews, Feedback, and Submissions
If you submit a review, suggestion, or other feedback to LowLou, you confirm that it is truthful to the best of your knowledge and does not violate another person's rights.
You retain ownership of your original content. By submitting feedback or a review, you grant LowLou permission to use, display, and reproduce that submission for purposes related to our business, including displaying customer reviews or using feedback to improve our products and services, subject to applicable law and any separate agreement with you.
We reserve the right to remove or decline to publish submissions that violate our reasonable content standards or applicable law.
12. Privacy
Personal information submitted through our website is handled in accordance with our Privacy Policy.
Please review our Privacy Policy to understand what information we collect, how we use it, and the circumstances in which it may be shared with service providers or other third parties.
13. Website Disclaimer and Limitation of Liability
We make reasonable efforts to keep our website available and its content accurate. However, we do not guarantee that the website will always be uninterrupted, error-free, or free from security vulnerabilities.
To the fullest extent permitted by applicable law, LowLou will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from the use of our website or these Terms.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law, including any non-waivable consumer rights or applicable liability relating to defective products or personal injury.
These Terms do not remove any product warranty or other legal obligation that LowLou is required to honor under applicable law.
14. Responsibility for Misuse
To the extent permitted by law, you are responsible for claims and losses arising from your unlawful use of our website or from intellectual property infringement involving materials you submit for customization, to the extent caused by your actions or breach of these Terms.
This section does not require you to assume responsibility for claims caused by LowLou's own conduct where applicable law does not permit that responsibility to be transferred to you.
15. General Terms
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in effect to the extent permitted by law.
Our failure to enforce a provision does not waive our right to enforce it later.
These Terms, together with the policies referenced in them and any applicable order-specific agreements, govern your use of our website and replace prior understandings concerning the same subject matter, to the extent permitted by law.
These Terms are governed by the laws of the State of New York and applicable federal law, without regard to conflict-of-law principles. This provision does not deprive consumers of any mandatory protections or rights available under applicable law.
16. Contact Information
If you have questions about these Terms of Service, please contact us:
LowLou
Email: info@lowlou.com
Website: https://www.lowlou.com/