Last updated: October 14, 2026
 

We want you to be happy with your LowLou purchase. If something isn't right, please reach out and we'll do our best to help.
 

Returns
 

We accept returns within 14 days of delivery.
 

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, and free from damage caused after delivery. You do not need to include tags or original packaging, but please package your item securely for its return journey. You'll also need your order confirmation or other proof of purchase.
 

To request a return, email us at info@lowlou.com within 14 days of receiving your order. Please include your order number and the item you'd like to return.
 

We will respond with instructions on how to return your item. Please do not send items back before your return has been approved.
 

Customers are responsible for return shipping costs for change-of-mind returns. We recommend using a tracked shipping service and keeping your proof of shipment. We are unable to refund returned items that we do not receive.
 

We do not charge restocking fees.
 

Damaged, Defective, or Incorrect Orders
 

Please inspect your order upon arrival and contact us as soon as possible if your item arrives damaged, defective, or incorrect.
 

Email info@lowlou.com with your order number and, if possible, photos showing the issue. We will review the situation and work with you to arrange an appropriate resolution, such as a replacement or refund.
 

Please contact us before returning an item in these circumstances so we can provide instructions.
 

Exchanges
 

If you'd like a different color or style, please contact us at info@lowlou.com. Exchanges depend on product availability. We may ask you to return your original item and place a new order.
 

Shipping
 

Available shipping options, costs, and estimated delivery times are provided during checkout.
 

Once your order ships, tracking information will be provided where available. If your package appears to be missing or is marked as delivered but has not arrived, please contact us so we can help investigate.
 

Refunds
 

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
 

Approved refunds will be issued to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process and post the refund.
 

If more than 15 business days have passed since we approved your refund, please contact us at info@lowlou.com.
 

Discounted items are eligible for returns under the same policy unless they are explicitly marked Final Sale.
 

You may request a written copy of this Return & Exchange Policy by emailing info@lowlou.com.
 

Thank you for supporting LowLou!